Privacy Notice

Arden Holdings LLC is the data controller for personal data processed through Gridfall Survival. This notice explains what we collect, why, and your rights.

Data we collect and why

• Contact details (name, email) — to deliver your purchase and answer support requests. Legal basis: contract performance.
• AI advisor messages — the questions you type are sent to our AI provider to generate answers. Legal basis: contract performance.
• Usage and device data (IP address, browser type, pages viewed) — for security, fraud prevention, and improving the Service. Legal basis: legitimate interests.
• Support messages — to help you. Legal basis: legitimate interests.

Saved guides, checklists, and offline files are stored on your own device, not on our servers.

Who we share data with

• Service providers for hosting, AI processing, and analytics.
• Paddle.com, our Merchant of Record, for the sale of the product, payments, tax compliance, and invoicing.
• Professional advisers such as legal and accounting.
• Authorities where required by law.

International transfers

Our providers may process data outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Retention

We keep personal data only as long as needed for the purposes above or as required by law, then delete or anonymise it.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your data, object to processing, withdraw consent, and complain to your local data protection authority. We respond to requests within one month.

Security

We use appropriate technical and organisational measures, including encrypted connections and access controls.

Cookies and local storage

We use only essential browser storage to make the site and offline mode work. We do not use advertising cookies.