Refund Policy

Purchases of Gridfall Survival are processed by our online reseller and Merchant of Record, Paddle.com. Refunds are handled under Paddle's Refund Policy.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Visit paddle.net and look up your order using the email you purchased with, then follow the steps to request a refund. Your receipt email from Paddle also contains a link to manage your order. Refunds are processed by our payment provider, Paddle.